We are a local, friendly, family business, and that will surely shine through in the reviews and testimonials that we have below. We love hearing from our customers, and we want you to have the chance to hear from them too. If you have your own experience that you would like to share, then by all means, we would love to hear it. Use your favorite review site to tell us how your experience went.
5 out of 5 stars
I knocked the heads off of 2 bolts holding on my heat shield. It sounded like the truck was gonna explode. I had to keep driving tho... stopped for gas saw the dealer and thought I'd stop in to see if they could tell me what kinda damage I was doing and if it was safe to keep going. 7am I drove up and saw 2 guys talking in the parking lot, 1 looked like a mechanic so i pulled up where they were standing hoping he'd take a listen. It turned out to be the lead mechanic and the super going over their busy day. To my surprise, they stopped what they were doing one shimmied under the truck on gravel, diagnosed the problem and told me to pull it on the lift he'd have me fixed in 10 minutes. While working he noticed I was due for an oil change, so he did it. 33 minutes later I was back on the road. They only charged me for an oil change. Then as I was paying and about to leave a little old lady brought homemade pie to thank them for helping her when she thought her car alarm was broken and they changed the batteries in her remote for her. They gave me pie for the road...... More
We pulled in on Friday at 4:40pm on our way back to Michigan. There was a noise that we needed to get checked out. The people here were great. They brought our car right in, diagnosed, fixed our car & had us back on the road in 20 min..
Amazing group of people work here. David Facilitated an excellent online/phone negotiation. Eric did a fantastic job getting all the paperwork correct and ready for a fast and thorough transaction . Roy did an exceptionally great job going through the vehicle with my wife and showing here every feature and making sure she was comfortable and more than pleased. Overall an OUTSTANDING experience on a 2016 Certified Pre-owned Highlander Hybrid Platinum Limited.
The sales manager greeted me @ the door aired my 4 tires paired my phone for me on a NU TV gameday vs. M.S.U. while service dept. was closed thank David I will buy next from you. thanks Rick Gartner
Did a great job installing a self start in my tundra, thanks guys !!
WOW : ) 1. everyone single staff member I've interacted with has been a total pleasure. 2. they have worked on and fixed my OLD Toyota that no one else in town would look at. Seriously, i called several places and no one would step up to help. 3. if these guys encounter something new, they are not deterred, will do the necessary research, fix the problem and in the meantime gain more experience. I am a super happy customer and recommend to all.
Thoroughly impressed by the man in finance. He was super nice and helpful. Keep him! He is an absolute hero. The salesman was also nice. Very knowledgeable. Only complaint is to listen to the customer as a salesman. I felt like I wasn’t heard. I think he was overwhelmed due to COVID. Definitely, have already recommended the Toyota Highlander and the dealership to multiple people.
Was traveling and had an oil leak issue. Took in early AM and met Lois Mitchell, the Service Manager. Explained that I was traveling and what my problem was. After explaining, she says she remembers a similar issue in 2011 with one of her customers. They inspected my vehicle and are 95% sure that is the issue. The only problem was that it would take a couple of days to get the car in and parts ordered and we did not have that kind of time. Fortunately, she say it is not a "fix now" issue and to just keep putting in oil then fix when you get home. She printed out the parts list and cost and said don't let someone do anything else. I had to call her back to get some clarification and to set my local mechanic straight on what needed to be done. Both times she remembered me and was very gracious in helping. She has been doing her job since 1983 and knows her stuff. I would take my car there in a heart beat if it was closer to my home town of Wichita, KS. Experience and great customer service, something that is becoming rarer these days.... More
Bought 5 cars from here and always treated well.
Went in for routine service today. Everything was completed within one hour!